leadership training

I empower leaders to lead with clarity, confidence, and impact. I design actionable, real-world training programs that strengthen coaching skills, decision-making, and team development—built for new managers, senior leaders, and everyone in between.

Recent works

News Station Leader Onboarding

Designed and launched a structured onboarding program for newly promoted news station leaders focused on business operations, leadership expectations, budgeting, and performance management. The program combined live sessions, job aids, and scenario-based learning to accelerate leadership readiness and operational decision-making.

Pay for Performance: Performance Management Rollout

Led the learning strategy and training rollout for a company-wide Pay for Performance performance management model across 60+ locations. Developed blended learning including simulations, manager toolkits, and skill labs to build coaching, feedback, and goal-setting capabilities across leaders and employees.

Manager Onboarding

Built a scalable manager onboarding program focused on core leadership skills, communication, coaching, performance management, and team development. The program included microlearning, workshops, and practical tools to help new managers transition successfully into leadership roles and manage teams effectively.

OTHER NOTABLE WORK

  • Objective:
    Design a centralized digital resource for sales and account management leaders to access tools, training, and frameworks for coaching, performance development, and ramping new team members.

    My Role:

    • Created the Leadership & Coaching Hub—a curated, scalable toolkit supporting frontline leaders during onboarding and in their ongoing development

    • Developed content across coaching best practices, 1:1 templates, sales performance frameworks, and manager enablement rituals

    • Partnered with Enablement, Sales Ops, and HRBPs to ensure alignment with role expectations and internal career development paths

    Business Impact (Estimated):

    • Reduced new manager ramp time by ~20%

    • Improved consistency in sales coaching practices across orgs

    • Increased usage of standardized performance tools, reducing reliance on ad hoc support

  • Objective:
    Build a structured onboarding experience to ramp new sales managers faster, with confidence in people leadership, operational tools, and performance expectations.

    My Role:

    • Designed a 4-week onboarding program tailored for new people managers in sales

    • Included blended learning paths: async content, peer cohorts, live workshops, and role-specific case studies

    • Created progress tracking tools and integrations with Slack and Asana for visibility and accountability

    Business Impact (Estimated):

    • Reduced new manager time-to-effectiveness by 25–30%

    • Improved first-90-day retention and satisfaction among new sales leaders

    • Increased alignment between frontline managers and senior leadership on ramp expectations

  • Objective:
    Equip customer service managers with the knowledge and tools to reduce misfiled Jira tickets and improve the accuracy of escalations to engineering teams.

    My Role:

    • Led end-to-end design of a targeted training intervention for CS managers

    • Clarified escalation workflows, Jira use cases, and engineering readiness criteria

    • Built microlearning modules, escalation decision trees, and coaching guides for team leads

    Business Impact (Measured & Estimated):

    • Drove a 30% reduction in erroneous Jira filings within the first quarter

    • Reduced engineering triage time and increased SLA adherence

    • Improved CS-to-engineering communication and trust, leading to faster resolution times

Sales Manager Playbook & Web Hub Project

Created a comprehensive Sales Manager Playbook based on insights from dozens of interviews and deep industry research. In the same sprint, transformed the content into a fully functional internal website—delivering a scalable, searchable resource packed with onboarding guides, coaching tools, and tactical frameworks. Standardized manager rituals, improved onboarding, and set the foundation for future enablement hubs.

Document version

The document version was preserved for managers to have on stand-by as a static asset in our knowledge base, Highspot.

Salesforce Process & Adoption Training

Internal Project | Asset not publicly available

To support the rollout and adoption of updated Salesforce processes, I designed a comprehensive, role-based training program for sales and support teams across [North America/APAC/global orgs].

This program included:

  • A modular eLearning series covering core workflows, data hygiene practices, and common errors

  • Live enablement sessions with RevOps and product partners to reinforce process changes

  • Custom job aids and walkthroughs tailored to different team use cases

While I can’t share the full training due to internal confidentiality, the program led to measurable outcomes, including:

  • A 30% reduction in Salesforce data entry errors

  • Faster ramp time for new reps using Salesforce

  • Increased engagement with embedded support tools and workflows

Want to hear more about the approach, stakeholder collaboration, and what I'd do differently next time? Let’s chat.

PROCESS TRAINING

When our customer service teams were filing Jira tickets all over the place, I stepped in to create a clear, streamlined training program. I translated messy workflows into interactive guides, bite-sized training, and coaching tools that helped managers and reps escalate the right issues at the right time.

Result: 30% fewer misrouted Jira tickets, happier engineers, and way less chaos.